These FAQ's are intended to provide additional details, and address some of the most common questions, regarding the WATCH product;
including but not limited to, certain conditions pertaining to the free service and the accessibility and availability of the WATCH product.
Please read below for further information. If you still have questions you can call our customer service center at (800)205-1911.
What is WATCH Disney Channel?
It's a new way to watch full-episodes of your favorite Disney Channel shows online through your computer, laptop, iPad, iPhone, iPod touch, and Kindle Fire.
Full-episodes ON DEMAND - watch anytime, anywhere.
And if you subscribe to Disney Channel through one of our participating TV providers, you will have access to Disney Channel Live
and many more new episodes!
On your iPad /iPhone / iPod touch:
"WATCH Disney Channel" app in the iTunes App Store
On your Kindle Fire (2nd Gen) / Kindle Fire HD:
"WATCH Disney Channel" app in the Amazon Appstore
Who can get it?
Anyone in the U.S. or its territories with access to a broadband Internet connection and a supported device can watch full-episodes as early as 30 days after they air on the Disney Channel broadcast.
And if you subscribe to Disney Channel through one of our participating TV providers (and your subscription is in good standing), you have access to additional features:
1. "Live" Disney Channel programming
2. Video-on-demand (VOD) full-episodes the very next day after they broadcast on TV
Is my cable/satellite TV provider participating in this service?
Go to http://watchdisneychannel.com to check if your TV provider is participating in this service.
What devices are supported?
We support the following devices:
Most computers -- desktop or laptop:
Must meet minimum system requirements.
Apple mobile devices:
iPad, iPhone, iPod touch on the iTunes App Store
Amazon mobile devices:
Kindle Fire (2nd Gen), Kindle Fire HD 7.0", Kindle Fire HD 8.9" on the Amazon Appstore
We do not support the following:
At this time, we do not support any other mobile devices (including other Android devices), Internet connected TVs, set-top boxes, or gaming consoles.
If your device has the required version of Adobe Flash listed in our system requirements, you may find that our site works in your Internet browser,
but we do not support such devices and cannot guarantee that WATCH Disney will work on your device.
Can I access WATCH Disney Channel if I'm traveling or away from home?
Yes, you can access WATCH Disney Channel from your supported device if you are traveling within the U.S. or its territories and have data access (e.g. 3G, 4G, mobile hotspot).
Please note that you must have access to a fast Internet connection speed (at least 1.5 mbps or better), otherwise your video playback may be hindered.
Is there an extra charge in order to get additional access features by verifying my participating TV provider?
You will not be charged an extra fee to receive the additional access features available to you as a subscriber to one of our
participating TV providers. WATCH Disney Channel is an extra benefit for you.